Exchange Policy

As a customer , you have the right to exchange or your purchase within 30 days from the day you received the item.
In order for the exchange to be approved, the product must be unused and returned in substantially unchanged condition. The item should be packed
in the original package with associated packaging and together with any accessories. Return the item together
with the return slip and your possible new wishes. The shipping costs for return shipping you have to take care of yourself.
Returns may not be made as postal arrears or collections. Save your receipt – remember that you are responsible for the return shipping!
If you return please contact us at: …..
Note! Engagement and wedding rings in Gold & silver rings, engraved jewelery, special orders such as the manufacture of neck and arm links and name jewelery or in other ways specially ordered products, are not covered by the exchange and right of withdrawal.

 

Return Policy

As a customer you have the right to cancel your purchase within 14 days after you receive the item. For the right of withdrawal
must be approved, the product must be unused and returned in substantially unchanged condition. The product should be packed in the original packaging
with associated packaging and together with any accessories. Return the item together with the return note.
Upon received return, Golden River Sweden AB will refund the payment as soon as possible, but no later than 30 days from the day we
received is return. The shipping costs on return must be taken care of by the consumer. Returns may not be made as postal arrears or collections.
Save your submission receipt! Keep in mind that you are responsible for the return shipping. If you return please contact us before …….
Note! Engagement and wedding rings in Gold & silver rings, engraved jewelery, special orders such as the manufacture of neck and arm links and name jewelery or in other ways specially ordered products, are not covered by the exchange and right of withdrawal.

 

Complaint
At Gold invest sthlm Ab, you have three (3) years of warranty under the Consumer Purchase Act. In case of any dispute have
we as a policy to follow the recommendations of the General Complaints Board. Have you paid in advance and want to cancel your purchase because
a delayed delivery or an unwanted purchase, we will refund your money within 30 days. You also have the right to cancel the purchase at one
any delay in delivery to you. We must notify you of a possible delivery delay before the goods leave our warehouse.
If you have a complaint, please contact us at ….  before returning your goods.